BlockchainAcademy.TH ("we," "us," "our," or "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our educational platform and website (the "Service").
Table of Contents
1. Information We Collect
Account Registration Information
When you create an account, we collect:
- Full name
- Email address
- Phone number (optional)
- Password (encrypted)
- Educational background
- Learning goals and interests
Course Activity Data
As you use our platform, we automatically collect:
- Courses viewed and enrolled in
- Video watch time and progress
- Quiz and assignment submissions
- Certification achievements
- Learning milestones and completion dates
Technical Information
We automatically collect certain technical data:
- IP address and geolocation (country level)
- Browser type and version
- Device type and operating system
- Pages visited and time spent
- Referral source (which website referred you to us)
Communication Data
When you communicate with us, we may collect:
- Email inquiries and support tickets
- Forum posts and comments
- Feedback and survey responses
- Chat messages with instructors or support team
2. How We Use Your Information
We use the information we collect for the following purposes:
Service Delivery
We use your information to:
- Create and manage your account
- Deliver course content and educational materials
- Process enrollments and generate certificates
- Respond to inquiries and provide customer support
- Send important updates about courses and features
Improvement and Analytics
We use your data to:
- Understand how you use our platform
- Identify trends and patterns in learning behavior
- Improve course quality and user experience
- Develop new features and educational content
- Conduct statistical analysis and research
Communication
With your consent, we may use your email to send:
- Course recommendations based on your interests
- Educational newsletters and blog updates
- Special offers on premium courses (no more than twice monthly)
- Important security and account notifications
Legal Compliance
We use your information to:
- Comply with legal obligations and regulations
- Enforce our Terms of Service
- Protect against fraud and unauthorized access
- Establish, exercise, or defend legal claims
3. How We Protect Your Information
Security Measures
We implement multiple layers of security to protect your data, including encryption of sensitive information, regular security audits, secure server infrastructure, and restricted access controls.
While we use industry-standard security measures, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security of your information. However, we are committed to using appropriate safeguards to protect your personal data from unauthorized access, alteration, disclosure, or destruction.
Password Security
Your password is encrypted and stored securely. We recommend you:
- Use a strong password with mixed characters
- Never share your password with anyone
- Change your password regularly
- Notify us immediately if you suspect unauthorized access
4. Sharing Your Information
We do NOT sell, trade, or rent your personal information to third parties. However, we may share your information in these limited circumstances:
Service Providers
We work with trusted service providers who help us operate our platform, including:
- Cloud hosting providers (for data storage)
- Email service providers (for communications)
- Analytics platforms (anonymized data only)
- Payment processors (only if you make a purchase)
These providers are contractually obligated to use your information only for providing services to us and must maintain confidentiality.
Legal Requirements
We may disclose information if required by law or in response to:
- Court orders or subpoenas
- Government agency requests
- Investigations of potential fraud or illegal activity
- Protection of our legal rights
5. Your Privacy Rights
Access and Control
You have the right to:
- Access your personal data at any time through your account
- Request a copy of all data we hold about you
- Update or correct inaccurate information
- Request deletion of your account and data
Opt-Out Options
You can opt-out of:
- Promotional emails (unsubscribe link in every email)
- Analytics tracking by adjusting privacy settings
- Non-essential cookies through our cookie preferences
Note: You cannot opt-out of essential communications (account notifications, course updates, legal notices) while maintaining your account.
6. Third-Party Links
Our website may contain links to third-party websites, including social media platforms and educational resources. This Privacy Policy applies only to BlockchainAcademy.TH. When you access external websites, their privacy policies and practices apply. We are not responsible for the privacy practices of third-party sites and encourage you to review their policies.
7. Data Retention
We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this policy. Specifically:
- Active Accounts: Data is retained while your account is active
- Inactive Accounts: After 2 years of inactivity, we may delete your account
- Educational Records: Course completion records and certifications are retained for 7 years
- Legal Records: Data required for legal compliance is retained as required by law
- Marketing Data: Email preferences are retained until you unsubscribe
You can request permanent deletion of your account at any time by contacting our privacy team.
8. Contact Us
Privacy Questions or Requests
If you have questions about this Privacy Policy, want to access your data, or need to exercise your privacy rights, please contact us:
Email: privacy@blockchainacademy.th
Mailing Address:
BlockchainAcademy.TH
Privacy Department
Bangkok, Thailand
Response Time: We aim to respond to all privacy requests within 30 days.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the updated policy on our website and updating the "Last Updated" date. Your continued use of our Service constitutes your acceptance of the updated Privacy Policy.